Microsoft Removes Windows 10 1909 Realtek Driver Update Block (2024)

Microsoft removed a compatibility hold caused by outdated Realtek Bluetooth drivers and published a support document describing a workaround designed to help Windows 10 users still affected by the safeguard hold.

Users of still impacted devices will receive a"Realtek Bluetooth: Your PC has a driver or service that isn't ready for this version of windows 10. A new version is available" error message when attempting to update toWindows 10 version 1909, version 1903, orversion 1809.

The safeguard hold was added by Microsoft in May 2019 after acknowledging an issue wherecomputers with RealtekBluetooth radios experienced problems when discovering and connecting to Bluetooth devices after installing or updating to Windows 10, version 1903 due to outdated drivers.

"You will need to update to driver version 1.5.1012 or later to remove this safeguard hold," says Microsoft. "Any earlier version of the driver is affected by this issue."

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Update blockremoved, workaround available

Microsoft says that the known issue was resolved with an updated driver for the affected Realtek Bluetooth radio and the compatibility hold was removed on November 15.

To update your Windows 10 device to the 1909 or 1903 versions you should first try manually checking for the update and install the new Realtek Bluetooth drivers if they are being offered. You will be able to install the Windows 10 update after the driver update.

However, "it can take up to 48 hours before you can update to offered Windows 10, version 1909 or Windows 10, version 1903" according to Redmond.

Usersthat won't be offered the new Realtek Bluetooth drivers when checking for Windows updates will have to download and install them manuallyby going throughthe following step-by-step procedure:

• Download both of the Realtek Bluetooth radio drivers to your preferred folder: Driver 1, Driver 2.Note:We recommend downloading them to your Documents folder.
• Open File Explorer. If there is no file explorer icon in the task bar, select the search box and enterfile explorerand select it.
• Within File Explorer, go the the Documents folder or the folder you downloaded the drivers to.
• Find and double click or double tap on the file named068de0d6-6ac2-473a-8cbd-bd449cd5c97c_942eec5828662eecc6b98cc2706658bf2433717c.cab
• Select CTRL+aon the keyboard. This should select all of the files
• Right click or long press on any of the files and select Extract.
• Select the New folder button and rename it Realtek Bluetooth.
• Select the Extract button.
• In File Explorer, select the backbutton to go to the location you downloaded the drivers into.
• Find and double click or double tap on the file namedf2748416-7753-49c6-9185-56f4986f490b_e98e0d664b7e874011b8e3752046ca61f3475295.cab
• Select CTRL+aon the keyboard. This should select all of the files
• Right click or long press on any of the files and select Extract.
• If you are in the folder named Realtek Bluetooth, then select the New folder button and type Realtek Bluetooth 2.
• Select the Extract button.
• In the search box on the taskbar, enter device manager, then selectDevice Manager.
• Find Bluetooth and expand it.
• Find the Realtek device and right-click or long press on it.
• Select Update Driver from the context menu.
• Select theBrowse my computer for driver softwarebutton.
• It should default to your Documents folder, if this is where you saved the drivers then just select the Next button.If you did not save the drivers to your Documents folder, select the Browse button and find the folder you downloaded the drivers to and select OK.
• It should now find the updated drivers and install them.Wait for this to complete and select Close.

Once you go through all the steps and complete the manual Bluetooth driver update procedure, the compatibility hold should be removed and you should be able to update to the latest Windows 10 version.

One safeguard hold still on for Windows 10 1909

Windows 10 devices are still blocked from installing the Windows 10, version 1909 update by a safeguard hold put in place by Microsoft to preventintermittent loss of Wi-Fi connectivity on some older systems withoutdated Qualcomm drivers.

Microsoft provides a workaround for this known issue too, stating that usersneed to download and install updated Wi-Fi drivers from themanufacturer (OEM).

Redmond advises impacted Windows users not to apply the Windows 10 November 2019 Update manually "using the Update now button or the Media Creation Tool" before updating their system's Qualcomm Wi-Fi drivers or having the updateautomatically provided through Windows Update.

Windows 10 customers can also access info on how totroubleshoot update problemsorfix Windows Update errorson Microsoft's support website.

Also, to make sure that a device is compatible with the latest Windows 10 version, users should read theWindows Processor Requirements and the Windows 10 System Requirements.