The Revenue Cycle Representative (RCR) is an entry-level customer service position in the healthcare industry. The Patient Access Management (PAM) Division RCRs will provide exceptional customer service to our external customers: patients, insurance contacts, etc; as well as internal customers. You will support UIHC’s “Service Excellence” standards to all our customer groups, utilize tools and processes to make independent decisions and will maintain integrity and treat internal and external customers respectfully.
The RCR will work in a high-volume phone and web-based application environment and be part of an incoming and outbound call environment. You must have a demonstrated ability to prioritize, multi-task & quickly change focus in fast-paced team environment. The PAM RCR must have the ability to exhibit compassion and empathy when working directly with patients and/or their families.
This position is primarily a combination of remote and onsite (hybrid) work locations. Remote work must be performed at an offsite location within the State of Iowa. Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
Position Responsibilities:
- Analyze and verify patient demographic and insurance eligibility for accurate claim submission and reimbursem*nt.
- Review accounts to determine the need for pre-certification, pre-authorization, referral forms and other requirements and route to appropriate departments as needed.
- Be expected to maintain a high-level of accuracy to meet productivity and quality requirements.
- Identify trends and/or work processes for potential process improvements.
- Review and analyze report data to provide status updates to leadership.
- Communicate with providers, payers, patients, internal departments, co-workers and Coordinator’s to resolve issues.
- Maintain extensive working knowledge and expertise based around payer regulations/policies, financial classifications and financial assistance programs.
- Build and maintain solid working relationships with clinical staff, referral sources, insurance companies, medical providers and public.
Classification Title: Revenue Cycle Representative (Registration)
Department: Patient Financial Services
Percent of Time: 100%
Schedule: Monday – Friday between the hours of 8am and 6pm
Salary Range: 2B
Location: Hospital Support Services Building (HSSB) located in Coralville, IA.
This position is primarily a combination of remote and onsite (hybrid) work locations. Remote work must be performed at an offsite location within the State of Iowa. Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
Education Required
- Bachelor’s degree or equivalent combination of education and relevant experience.
Required Qualifications:
- Related customer service experience (typically 6 months or more) in a professional, financial, health care or medical related environment.
- Strong attention to detail and proven ability to gather and analyze data and keep accurate records.
- Proficiency with computer software applications, i.e. Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge.
- Demonstrated ability to handle complex and ambiguous situations with minimal supervision.
- Self-motivated with initiative to seek out additional responsibilities, tasks and projects.
Desired Qualifications & Experience:
- Experience maintaining professionalism while handling difficult situations with callers or customers.
- Demonstrated ability to maintain or improve established productivity and quality requirements.
- Familiarity with medical terminology.
- Knowledge of Health Insurance Portability and Accountability Act (HIPAA) laws.
- Knowledge of healthcare billing (healthcare revenue cycle); insurance, and/or federal and state assistance programs.
Application Process:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
- Resume
- (optional) Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact Veronica Clark atveronica-clark@uiowa.edu.
Applicant Resource Center:
Need help submitting an application or accepting an offer? Support is available!
Our Applicant Resource Centeris now open in the Fountain Lobby at the Main Hospital.
Hours:
- Tuesdays & Thursdays 2:00pm – 4:00pm
- Or by appointment - Contact TAHealthCareSupport@healthcare.uiowa.eduto schedule a time to visit.
