Revenue Cycle Representative (Registration) - Patient Access Management (PAM) - Patient Financial Services (PFS)
University of Iowa Iowa City, IA
Security verification
University of Iowa Iowa City, IA
2 days ago
See who University of Iowa has hired for this role
University of Iowa Iowa City, IA
2 days ago
Security verification
Save job
Welcome back
Sign in to save Revenue Cycle Representative (Registration) - Patient Access Management (PAM) - Patient Financial Services (PFS) at University of Iowa.
- Report this job
The Revenue Cycle Representative (RCR) is an entry-level customer service position in the healthcare industry. The Patient Access Management (PAM) Division RCRs will provide exceptional customer service to our external customers: patients, insurance contacts, etc; as well as internal customers. You will support UIHC’s “Service Excellence” standards to all our customer groups, utilize tools and processes to make independent decisions and will maintain integrity and treat internal and external customers respectfully.
The RCR will work in a high-volume phone and web-based application environment and be part of an incoming and outbound call environment. You must have a demonstrated ability to prioritize, multi-task & quickly change focus in fast-paced team environment. The PAM RCR must have the ability to exhibit compassion and empathy when working directly with patients and/or their families.
This position is primarily a combination of remote and onsite (hybrid) work locations. Remote work must be performed at an offsite location within the State of Iowa. Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
Position Responsibilities
- Analyze and verify patient demographic and insurance eligibility for accurate claim submission and reimbursem*nt.
- Review accounts to determine the need for pre-certification, pre-authorization, referral forms and other requirements and route to appropriate departments as needed.
- Be expected to maintain a high-level of accuracy to meet productivity and quality requirements.
- Identify trends and/or work processes for potential process improvements.
- Review and analyze report data to provide status updates to leadership.
- Communicate with providers, payers, patients, internal departments, co-workers and Coordinator’s to resolve issues.
- Maintain extensive working knowledge and expertise based around payer regulations/policies, financial classifications and financial assistance programs.
- Build and maintain solid working relationships with clinical staff, referral sources, insurance companies, medical providers and public.
Classification Title: Revenue Cycle Representative (Registration)
Department: Patient Financial Services
Percent of Time: 100%
Schedule: Monday – Friday between the hours of 8am and 6pm
Salary Range: 2B
Location: Hospital Support Services Building (HSSB) located in Coralville, IA.
This position is primarily a combination of remote and onsite (hybrid) work locations. Remote work must be performed at an offsite location within the State of Iowa. Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
Education Required
Bachelor’s degree or equivalent combination of education and relevant experience.
Required Qualifications
Related customer service experience (typically 6 months or more) in a professional, financial, health care or medical related environment.
- Strong attention to detail and proven ability to gather and analyze data and keep accurate records.
- Proficiency with computer software applications, i.e. Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge.
- Demonstrated ability to handle complex and ambiguous situations with minimal supervision.
- Self-motivated with initiative to seek out additional responsibilities, tasks and projects.
Desired Qualifications & Experience
- Experience maintaining professionalism while handling difficult situations with callers or customers.
- Demonstrated ability to maintain or improve established productivity and quality requirements.
- Familiarity with medical terminology.
- Knowledge of Health Insurance Portability and Accountability Act (HIPAA) laws.
- Knowledge of healthcare billing (healthcare revenue cycle); insurance, and/or federal and state assistance programs.
Application ProcessIn order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
- Resume
- (optional) Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact Veronica Clark at veronica-clark@uiowa.edu.
Applicant Resource CenterNeed help submitting an application or accepting an offer? Support is available!
Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital.
Hours
- Tuesdays & Thursdays 2:00pm – 4:00pm
- Or by appointment - Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule a time to visit.
Additional Information
- Classification Title: Revenue Cycle Representative
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Work Modality Options: Hybrid within Iowa
Compensation
- Pay Level: 2B
Contact Information
- Organization: Healthcare
- Contact Name: Veronica Clark
- Contact Email: veronica-clark@uiowa.edu
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Health Care Provider -
Industries
Higher Education
Referrals increase your chances of interviewing at University of Iowa by 2x
See who you know
Get notified about new Patient Registration Representative jobs in Iowa City, IA.
Sign in to create job alert
Similar jobs
-
Home Health Aide HHA/ Office Administrator
Home Health Aide HHA/ Office Administrator
ASZ Caring Hearts Inc.
Oakland Park, FL
-
Intake Patient Care Representative (REMOTE)
Intake Patient Care Representative (REMOTE)
Aveanna Healthcare
Houston, TX
-
REMOTE Patient Onboarding Call Center Representative
REMOTE Patient Onboarding Call Center Representative
Luna Physical Therapy
United States
-
Remote Patient Service Agent
Remote Patient Service Agent
Anne Arundel Dermatology
Linthicum Heights, MD
-
Patient Service Representative- Bariatric Surgery (Santa Monica)
Patient Service Representative- Bariatric Surgery (Santa Monica)
UCLA Health
Santa Monica, CA
-
Patient Access Representative - Outpatient Registration
Patient Access Representative - Outpatient Registration
Stony Brook University
Stony Brook, NY
-
Patient Care Representative
Patient Care Representative
Empress Ambulance Svc
Yonkers, NY
-
Patient Services Coordinator
Patient Services Coordinator
Fenway Health
Boston, MA
-
Patient Services Representative - Lowell * Days - 40hrs/wk.
Patient Services Representative - Lowell * Days - 40hrs/wk.
University of Michigan Health-West
Lowell, MI
-
Patient Service Rep - Primary & Specialty Care, Simi Valley
UCLA Health
Simi Valley, CA
-
Patient Services Representative
Patient Services Representative
Lash Group
United States
-
Patient Representative Coordinator
Patient Representative Coordinator
Sanitas Medical Center
Largo, FL
-
Patient Service Representative - Internal Medicine, Westwood
Patient Service Representative - Internal Medicine, Westwood
UCLA Health
Los Angeles, CA
-
Patient Service Rep - Outpatient Clinic
Patient Service Rep - Outpatient Clinic
Hawaii Pacific Health
Honolulu, HI
-
Patient Service Representative - Cayuga Primary Care - Cayuga Park
Patient Service Representative - Cayuga Primary Care - Cayuga Park
Cayuga Health System
Ithaca, NY
-
Patient Service Representative
Patient Service Representative
SpineZone
Santa Ana, CA
-
Patient Representative Coordinator
Patient Representative Coordinator
Sanitas
Jacksonville, FL
-
Patient Experience Representative (Weekends Only, Remote)
Patient Experience Representative (Weekends Only, Remote)
Mindful Care
United States
-
Patient Service Representative/Motility Scheduler - Digestive Diseases Westwood
Patient Service Representative/Motility Scheduler - Digestive Diseases Westwood
UCLA Health
Los Angeles, CA
-
Patient Services Representative, University Health Services
Patient Services Representative, University Health Services
UC Health
Cincinnati, OH
-
Customer Service Representative - Medical Scheduler
Customer Service Representative - Medical Scheduler
Stafford Communications Group
New Providence, NJ
-
Patient Service Representative
Patient Service Representative
Chase Brexton Health Care
Glen Burnie, MD
-
Patient Account Representative
Patient Account Representative
Value-Based RCM
Homer Glen, IL
-
Patient Access Specialist I
Patient Access Specialist I
Bayhealth
Dover, DE
-
Patient Service Representative
Patient Service Representative
Chase Brexton Health Care
Baltimore, MD
-
Patient Services Representative (PSR) - Cayuga Immediate Care PER DIEM
Patient Services Representative (PSR) - Cayuga Immediate Care PER DIEM
Cayuga Health System
Ithaca, NY
-
Patient Service Representative/RCMG
Patient Service Representative/RCMG
Rush Copley Medical Center
Aurora, IL
People also viewed
-
Patient Accounts - Denials Specialist - FT
Patient Accounts - Denials Specialist - FT
Wilson Health
Sidney, OH
-
Patient Billing Representative - Remote
Patient Billing Representative - Remote
CareCentrix
United States
-
Patient Service Representative
Patient Service Representative
SpineZone
Santa Ana, CA
-
Patient Access Representative Surgery Scheduler
Patient Access Representative Surgery Scheduler
Women's Care
Mesa, AZ
-
Patient Access Representative
Patient Access Representative
Women's Care
Gilbert, AZ
-
Patient Service Rep - OBGYN
Patient Service Rep - OBGYN
Hawaii Pacific Health
Aiea, HI
-
Patient Access Representative
Patient Access Representative
Cleveland Clinic
Mentor, OH
-
Patient Access Representative - Full Time
Patient Access Representative - Full Time
Indiana Regional Medical Center
Indiana, PA
-
HFMG Patient Services Representative - All Locations
HFMG Patient Services Representative - All Locations
Health First
Rockledge, FL
-
Patient Services Representative - Surgical Clinic
Patient Services Representative - Surgical Clinic
Bridgeview Eye Partners
Greenwood, IN
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub